Welcome to the official Rules page for The Pokies 114. We tested our platform thoroughly and this document summarises the binding rules that govern play, deposits, withdrawals, promotions, account management and dispute resolution. Our results show that clear rules and transparent processes reduce disputes and improve player trust. Please read these Rules in full before registering or placing a bet or wager.
These Rules are a legal agreement between you (the Player) and The Pokies 114 (the Operator). By registering an account, depositing funds, or playing any game on our platform you accept these Rules in full. If you do not accept any part of these Rules, you must stop using our services immediately.
We maintain robust internal controls and adhere to compliance procedures designed to protect players and the integrity of our games. We regularly review our procedures and update these Rules when necessary. We will publish changes and, where required by law, notify you before any material change comes into effect.
Only persons who meet the following criteria may use The Pokies 114:
It is your responsibility to ensure that participating in online gambling is lawful where you live. We may restrict access from certain jurisdictions and will take all reasonable steps to prevent prohibited access.
When you open an account with The Pokies 114 you agree to supply true, accurate and complete information. We may request documentation to verify your identity, date of birth, address, payment methods and source of funds. We tested our own verification workflows; our results show that providing complete documentation speeds up withdrawals and reduces account restrictions.
We require proof of age and identity for all players. Typical verification documents include government-issued ID, proof of address (utility bill or bank statement), and proof of payment method. We operate a Know Your Customer (KYC) process to prevent fraud, money laundering and underage gambling.
Our testing demonstrates that rapid submission of clear documents results in faster account approval and withdrawal processing. Failure to provide requested documents may result in account suspension, withheld funds, or refusal of transactions until verification is complete.
Deposits must be made using payment methods in your name and approved for use on the site. We accept a variety of payment options as set out in your account’s cashier.
| Payment Method | Typical Processing Time | Minimum Playthrough (if applicable) |
|---|---|---|
| PayID / Instant Bank Transfer | Immediate to 1 business day | 1x (as required for certain offers) |
| Credit/Debit Card | Immediate to 2 business days | 3x for withdrawals (see Withdrawals section) |
| eWallets / Digital Wallets | Immediate to 1 business day | Varies by promotion |
| Other Approved Methods | Varies | As stated in promotion terms |
We may ask for additional documentation relating to deposits if needed. Large deposits may be subject to enhanced due diligence and verification steps. We do not permit deposits from third-party cardholders unless explicitly authorised by our support team in advance and documented.
Withdrawals will be processed once identification checks and any wagering requirements have been satisfied. We aim to process withdrawal requests promptly; however, processing times vary by payment method and the results from our internal tests show that identity and payment checks are the primary drivers of delays.
| Method | Typical Processing by Operator | Estimated Arrival to Player |
|---|---|---|
| PayID / Bank Transfer | Up to 48 hours | 1–3 business days depending on your bank |
| Credit/Debit Card | Up to 72 hours | 2–7 business days depending on card issuer |
| eWallets | Up to 24 hours | Typically immediate after processing |
Before we process a withdrawal we may require:
If a withdrawal is rejected or returned by your financial institution we will contact you and work to find an alternative. We do not charge withdrawal fees; third-party payment providers may charge fees which are outside our control. The Pokies 114 is not a bank; funds in your account do not accrue interest.
Bonuses and promotions are governed by their specific terms in addition to these Rules. We publish promotion terms alongside offers and you must read both sets of terms. We tested common bonus scenarios and our results show that understanding eligible games and contribution rates prevents disputes at withdrawal stage.
Typical rules for bonuses include:
We do not tolerate bonus abuse. Using multiple accounts, collusion, automated play, or otherwise exploiting bonus mechanics will result in forfeiture of bonuses and winnings, account suspension and potential further action. We test for fraudulent patterns and reserve the right to void bets and withhold funds where abuse is suspected.
The Pokies 114 uses industry-standard Random Number Generator (RNG) systems and certified game providers. We regularly audit game fairness and monitor for abnormal behaviour. However, technical malfunctions can occur. If a game malfunction happens, the outcome may be declared void and bets refunded where appropriate.
In the event of suspected manipulation, collusion, or automated play using robots or scripts, we will investigate and may:
Collusion and fraud undermine fair play and will not be tolerated. Examples of prohibited conduct include team play to exploit promotions, account sharing to bypass limits, and chargeback or refund staff manipulation.
We allow multiple accounts only where explicit permission has been granted by The Pokies 114. If you create duplicate accounts without authorisation we may close all accounts, confiscate winnings, and decline future service.
We may suspend or close accounts and withhold funds where:
In cases of suspension, we will notify you and outline the reason and the steps required to resolve the matter where practicable. In some situations we may be prevented from providing detail due to legal or regulatory constraints.
If you have a complaint you should contact our Support team via the methods published on the site. We will investigate disputes promptly and fairly. Our internal dispute resolution process aims to resolve most complaints within a reasonable timescale; where disputes remain unresolved you may have access to independent external dispute resolution mechanisms depending on your jurisdiction.
The Pokies 114 is committed to promoting safe play. We provide players with tools and resources to manage gambling activity, and our responsible gambling interventions are informed by industry best practice. We tested intervention tools internally and found proactive limits and cooling-off periods reduce harmful play.
If you believe you have a gambling problem seek professional help. We can provide resources and support contacts appropriate to your location upon request.
We protect personal data using industry-standard encryption and internal security controls. Personal data is used to operate your account, perform KYC checks, process payments, and comply with legal obligations. We will only share personal data with third parties where necessary for these purposes or where required by law.
We test our security posture regularly and employ monitoring to detect suspicious account activity. If we detect compromise of your account we may suspend access and require password reset and verification steps.
While we operate robustly and provide reliable service, there are inherent risks in online systems. We will take reasonable measures to maintain uptime and secure transactions, but we are not liable for losses caused by circumstances outside our reasonable control, such as service outages, third-party failures, or acts of regulatory authorities.
By using The Pokies 114 you accept the possibility of losing money when wagering. We will not be liable for indirect, special, or consequential losses except where required by law.
We may modify these Rules from time to time. Changes are made for operational improvements, regulatory compliance, or to reflect product updates. We will publish updated Rules on the site and, where appropriate, provide notice to affected players. Continued use of the site after changes constitutes acceptance of the revised Rules.
These Rules are governed by the law applicable to the Operator in the jurisdiction where The Pokies 114 is legally established and operates. Where applicable, local consumer protections may apply and will not be prejudiced by these Rules.
If you need help, submit a support request via the contact options published on our site. Provide your account details and a clear description of your issue. We strive to respond promptly and our support teams are trained to handle verification, payments, and dispute queries professionally.
We include a few common scenarios based on our testing to clarify how Rules are applied:
Our mission at The Pokies 114 is to deliver a safe, fair and enjoyable gaming experience. We continuously monitor our systems and procedures and act to protect players and the integrity of our games. These Rules are designed to be clear and enforceable. If you have any questions about their application, contact Support and we will assist.
Thank you for choosing The Pokies 114. Play responsibly.
Last updated: Please refer to the site header or footer for the most recent update date.
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